Neuro | Privacy Policy

Summary of Key Points

This summary provides the key points from our Privacy Policy. You can find more detail about any of these topics by clicking the link following each key point or by using the table of contents below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data.
Do we collect any information from third parties? We may collect information from your client organization, marketing partners, or other third-party sources in limited circumstances described below.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
Do we share information with anyone? We may share information in specific situations and with specific third parties. We do not sell your personal information to third parties for advertising or marketing purposes.
What are your rights? Depending on where you are located geographically, applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

What Information Do We Collect?
How Do We Process Your Information?
When and With Whom Do We Share Your Personal Information?
Do We Use Cookies and Other Tracking Technologies?
Is Your Information Transferred Internationally?
How Long Do We Keep Your Information?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
Do We Make Updates to This Notice?
How Can You Contact Us About This Notice?
How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal information you disclose to us: We collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about our Services, participate in activities on the Services, or otherwise contact us.

The personal information we collect may include:

Names and job titles
Email addresses and phone numbers
Organization name and industry
Usernames and passwords (encrypted)
Training progress, completion records, and assessment results
Communications you send to us (support requests, inquiries)

Information automatically collected: We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

Specifically, we may collect:

Log and usage data (pages visited, time spent, features used, error logs)
Device data (IP address, browser type, operating system)
Location data (country and general region based on IP address)
Cookie and tracking data (described in Section 4 below)

Information provided by your organization: If you access the Platform through an organizational account (i.e., your employer has contracted with Neuro), your organization may provide us with your name, email address, and role information for the purpose of provisioning your account. In this case, your organization is the data controller for your personal information and Neuro acts as a data processor on its behalf.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To create and manage your account — to create and maintain your user profile and provide you access to the Platform
To deliver training services — to track your training progress, completion status, and assessment results and provide this information to your organization as required under our agreement with them
To respond to inquiries and provide support — to respond to your questions, troubleshoot issues, and communicate with you about your account
To send administrative information — to send you product, service, and policy updates
To improve our Services — to understand how our Platform is used, identify areas for improvement, and develop new features and content
For security and fraud prevention — to protect the integrity of our Services and detect, investigate, and prevent security incidents
To comply with legal obligations — to fulfill our legal and contractual obligations

3. When and With Whom Do We Share Your Personal Information?

We may share your personal information in the following situations:

With your organization: If you access the Platform through an employer or client organization, we share your training records, progress, and completion data with that organization as part of our service delivery. Your organization controls how this information is used within its systems.
With service providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as cloud hosting, data analytics, email delivery, and customer support. These parties are contractually required to protect your information.
For business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
With your consent: We may share your personal information for other purposes with your explicit consent.
To comply with legal obligations: We may disclose your information where required by law, subpoena, court order, or other legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of Neuro, our users, or others.

We do not sell your personal information. We do not share your personal information with third parties for their own marketing or advertising purposes.

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to collect and store information when you use our Services. Specifically, we may use:

Essential cookies — required for the Platform to function, including session authentication and security
Analytics cookies — to understand how users interact with our Services and improve functionality (e.g., Google Analytics)
Preference cookies — to remember your settings and preferences

You can control the use of non-essential cookies through your browser settings or our cookie preferences tool (where available). Disabling certain cookies may affect the functionality of the Platform. We do not use cookies to serve third-party advertising.

5. Is Your Information Transferred Internationally?

Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

If you are a resident of the European Economic Area (EEA), United Kingdom (UK), or Switzerland, these countries may not have data protection laws as comprehensive as those in your country. However, we will take all measures necessary to protect your personal information in accordance with this Privacy Policy and applicable law. Where required, we rely on appropriate transfer mechanisms such as Standard Contractual Clauses.

6. How Long Do We Keep Your Information?

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

For active accounts, we retain your information for the duration of your account or your organization's contract with Neuro, plus a reasonable period thereafter to handle disputes or legal obligations. For training records, we retain completion and progress data in accordance with our agreement with your organization — organizations may request export or deletion of their employees' records at any time. For website analytics, we retain aggregated, anonymized usage data for up to 26 months.

When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it, or, if that is not possible, securely store it and isolate it from further processing until deletion is possible.

7. Do We Collect Information From Minors?

We do not knowingly collect, solicit data from, or market to anyone under the age of 18. Our Services are designed for use by adults in professional and workplace settings. By using the Services, you represent that you are at least 18 years of age.

If we learn that personal information from users under the age of 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from minors, please contact us at the address below.

8. What Are Your Privacy Rights?

Depending on your location, you may have the following rights with respect to your personal information:

Right to access — the right to request a copy of the personal information we hold about you
Right to rectification — the right to request correction of inaccurate or incomplete personal information
Right to erasure — the right to request deletion of your personal information in certain circumstances
Right to restrict processing — the right to request that we limit the processing of your personal information
Right to data portability — the right to receive your personal information in a structured, machine-readable format
Right to object — the right to object to processing of your personal information in certain circumstances
Right to withdraw consent — if we rely on your consent to process your information, you have the right to withdraw that consent at any time

Account information: If you would at any time like to review or change the information in your account, you can log into your account settings and update your user information. However, we may retain certain information as required by law or for legitimate business purposes.

Note for employees of Neuro clients: If you access the Platform through your employer, your employer is the data controller of your training records. Requests to access, correct, or delete your training records should be directed first to your employer. Neuro will cooperate with your employer's instructions in accordance with our data processing agreement with them.

To exercise any of your rights directly with Neuro, please contact us using the details provided in Section 11. We will respond to all requests in accordance with applicable data protection law.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in an updated version of this Privacy Policy.

10. Do We Make Updates to This Notice?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. How Can You Contact Us About This Notice?

If you have questions or comments about this Privacy Policy, you may contact us by email or by post:

Email: privacy@neuro-reliability.com
Website: neuro-reliability.com/contact

If you are a resident of the European Economic Area or United Kingdom and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

12. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please submit a request by emailing privacy@neuro-reliability.com.

We will respond to your request within 30 days. If we are unable to fulfill your request due to legal or contractual obligations, we will inform you of the reason.

This Privacy Policy was created using Termly's Privacy Policy Generator and adapted for Neuro.

Privacy Policy